Terms & Conditions

Last updated: February 2026

1. Acceptance of Terms

By accessing or using ConnexaAI ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use the Service. These terms constitute a legally binding agreement between you and ConnexaAI.

Your continued use of the Service after any modifications to these Terms constitutes your acceptance of such modifications. We recommend reviewing these Terms periodically for any changes.

2. Description of Services

ConnexaAI provides an AI-powered platform that matches users with service providers based on project requirements, budget constraints, and timelines. The platform evaluates providers using a weighted scoring system and returns ranked recommendations with transparent reasoning.

The Service includes, but is not limited to:

  • AI-powered provider matching and ranking
  • Explainable scoring breakdowns across multiple dimensions
  • Budget and timeline filtering
  • AI-powered support (Premium and Pro tiers)
  • Access to vetted provider pools (Premium and Pro tiers)
  • Priority assignment and faster turnaround (Pro tier)

3. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding agreements. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify ConnexaAI immediately of any unauthorized use of your account.

5. Payment & Billing

ConnexaAI offers subscription-based pricing tiers. By subscribing to a paid plan, you agree to pay the applicable fees as described on our Pricing page. All fees are billed monthly and are non-refundable except as outlined in our refund policy.

You may upgrade or downgrade your subscription at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle. ConnexaAI reserves the right to modify pricing with 30 days' notice.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with these Terms. You may not:

  • Use the Service for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated scripts or bots to access the Service without prior authorization
  • Resell, redistribute, or sublicense access to the Service

7. Intellectual Property

All content, features, and functionality of the Service — including but not limited to text, graphics, logos, icons, software, and the underlying AI matching algorithms — are the exclusive property of ConnexaAI and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you submit through the Service. By submitting content, you grant ConnexaAI a non-exclusive, worldwide, royalty-free license to use, process, and store that content solely for the purpose of providing the Service.

8. Data & Privacy

ConnexaAI is committed to protecting your privacy. We collect, use, and share your personal information only as described in our Privacy Policy. By using the Service, you consent to the collection and use of your data as outlined therein.

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

ConnexaAI does not warrant that the Service will be uninterrupted, error-free, or secure. Provider rankings and scores are generated by AI and are intended as recommendations, not guarantees of provider quality or suitability.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ConnexaAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, resulting from your use of the Service.

In no event shall ConnexaAI's total liability to you for all claims arising out of or related to the Service exceed the amount you paid to ConnexaAI in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ConnexaAI, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of another party.

12. Termination

ConnexaAI may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease.

You may terminate your account at any time by contacting us. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located within the applicable jurisdiction.

14. Changes to Terms

ConnexaAI reserves the right to modify these Terms at any time. Material changes will be communicated via email or through a prominent notice on the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of any modifications constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: hello@connexaai.com